Groupama<br> From process platform revolution to streamlined claims handling

Groupama Group, one of France’s leading mutual insurers, has businesses in 11 countries around the world including Romania. This case study describes how Groupama Romania transformed its core processes so the business could become responsive to customer and growth demands. Having modernized and integrated its core process with Fadata’s INSIS platform, the company set out to streamline its claims operations. The outcome of the transformation includes improved market agility, reduced process costs, and a notable contribution to increased customer satisfaction.

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