Fadata announces a pilot implementation of AI Claim Automation Solution in UNIQA Bulgaria

Fadata, a leading provider of software solutions for insurance companies worldwide, has been selected by UNIQA Bulgaria to implement a pilot project for the latest development of Fadata in the field of Machine Learning and Artificial Intelligence focused on P&C claim automation. The implementation includes a virtual assistant, based on artificial intelligence, through which customers will be able to file CASCO and Property insurance claims remotely, 24/7 via chat and voice channels such as Messenger, Viber, Google Assistant, mobile phones, and devices such as Google Home, as well as to receive immediate assistance and claim evaluation. This project reflects UNIQA’s ambition to provide its clients unique customer service and significantly accelerate claim processing.

“At UNIQA, we would like to offer our customers a truly unique digital experience. At the same time such an ambitious plan comes as a great challenge. It must be approached with a high competence, from a long-term perspective, and with a clear vision for the future direction of the company. Personalized insurance, detailed assistance on how to proceed at an event of accident, or processing a claim through an efficient communication between the client and artificial intelligence, until recently sounded like a story tail from the future, but that will be the present of UNIQA", says Nikolay Genchev, CEO of UNIQA Bulgaria.

“We are very excited to start this project with UNIQA Bulgaria – a truly innovative and forward-thinking insurer, eager to tap into the benefits of the newest technologies available, not only on the Bulgarian market, but in the insurance domain globally. We thank UNIQA Bulgaria for selecting Fadata as their partner in this exciting journey and for their vote of confidence in our AI Claim Automation Solution.”, commented Liselotte Munk, CEO of Fadata Group.

About Fadata AI Claim Automation Solution

Fadata is reinventing insurance claims processing, along all common personal lines, such as automotive, property and health, with AI. We provide an end to end claims automation solution, supporting high volume, low touch claim resolution, increasing customer satisfaction, and thus enabling a differentiated claims experience for our clients.

About UNIQA

The insurance companies UNIQA Plc. and UNIQA Life Plc. are part of UNIQA Insurance Group - an international company with more than two centuries of tradition and experience in insurance.

UNIQA Group (UNIQA Insurance Group AG) is one of the leading insurers in its core markets in Austria and Central and Eastern Europe. 22,000 employees and exclusive trading partners provide customer service to more than 10 million UNIQA customers in 18 countries.

About Fadata Group

Fadata Group is a leading provider of software solutions for insurance companies worldwide. At a time of rapid industry change, it helps insurers compete by implementing digital processes needed to connect faster and more effectively with their customers and distribution partners.

Recognized as an advanced solution provider by analysts at Gartner and Celent, Fadata has clients in over 30 countries across Europe, the Middle East, Africa and Latin America.

Fadata is headquartered in Munich and has offices throughout Europe, including a software development and operations centre in Sofia. It also has an extensive international distribution and implementation partner network that includes BearingPoint, Charles Taylor InsureTech, EVRY, EY, Infosys, Sollers and Tieto.

In 2017, Fadata acquired Impeo (now Fadata Germany GmbH), broadening its insurance front-office capabilities. Fadata’s shareholders include The Riverside Company, a global private equity firm, and Charles Taylor plc., the London-based global provider of insurance services.